Security – Frequently Asked Questions

Q: Why should I get a home security system?
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A: Home security systems offer you the peace of mind that your loved ones and possessions will be protected. According
to one study of convicted burglars, 83% said that they checked for a security system when targeting a home with 60% saying
they avoided those homes altogether. If they discovered a security system during the course of a burglary, 87% said they
would always or sometimes retreat. *
*
https://news.uncc.edu/news-events/news-releases/study-provides-insights-habits-and-motivations-burglars

Q: How can I get a certificate for my insurance company?
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A: Good news! Many insurance companies offer a discount for homes that are protected by a home security/fire prevention
system. Please follow this link to request a certificate to provide for your
insurance company.

Q: If I am moving soon, what do I do with my alarm system?
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A: If you are getting ready to move out of a protected premises you have a couple of options: a) you can leave your equipment in the home to add value for the sale and bring us out for a free consultation to review what will be needed in the new home; b) in some instances pieces of the system from the previous home may be removed and incorporated into the new home. In either case please click here to request a consultation with one of our security professionals to discuss the best option for you and your family.

Q: I recently moved and a security system is already in place, do I have to use the company that installed it?
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A: Not necessarily! Many systems have the ability to be taken over and receive our extremely competitive monitoring rate. Follow click here to request a consultation to see what your options are.

Q: My home is fully built; can I still put in cameras?
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A: Placing cameras can be challenging in a home that is already constructed, however in many instances our expert technicians can find a way to make it happen. Contact us to see what options we have for placing cameras in your home.

Q: My system is not working properly, how do I request service?
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A: We’re sorry to hear your system is having issues! Please click here to put in a service request to have an expert technician review your system. All service calls within the first year of your system are free!

Q: Can I arm and disarm my E2 system remotely?
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A: Yes! By partnering with the award winning mobile platform powered by alarm.com your entire system is now interactive at the touch of your fingers!*
*Interactive monitoring must be activated to receive alarm.com capability

Q: I have smoke detectors in my home already, why would I need more?
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A: The NFPA (National Fire Protection Association) have strict regulations requiring that smoke detectors be placed throughout a home. However, these detectors are simply on-site alarm devices for the home owners and do not call out for an emergency response. Integrating smoke communicators allows our system to send a signal directly to our central station which is immediately relayed to the fire department saving valuable seconds when they count the most. US fire departments respond to a fire every 23 seconds* don’t let your home go unprotected!
*http://www.nfpa.org/News-and-Research/Fire-statistics-and-reports/Fire-statistics/Printable-fact-sheets

Q: An E2 system came with my home, how do I activate it?
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A: Activation is just a few clicks away, please click here to request a technician come by your house for activation and training.

Q: My system is beeping/I don’t like the chime, how do I adjust the volume or shut off entirely?
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A: Please follow the link to the 2Gig Go Control 2 panel user guide, adjusting the chime, siren and sounds that your system emits is simple and user-friendly.

Q: Who will be monitoring my system?
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A: Your system will be monitored by one of our two UL certified CSAA five diamond award winning central stations, Dynamark and All American Monitoring. With our 100% US-based central stations you’ll know that in the event of an emergency you will be dealing with the highest level of professionalism and customer service!

Q: How do I update my contacts or monitoring information?
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A: You can update any of the contacts on your call list or the numbers and passwords associated with your account at any time. Please click here to request a change or call our office at 919-306-1230.

Q: How does my motion detector work, can I use it if I own pets?
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A: There are two types of motion detectors commonly used with a security system.
Passive Infrared (PIR)

  • Passive infrared (PIR) detectors are the most commonly found motion detectors and they measure changes in IR energy which is heat energy. Nearly all objects radiate energy in direct proportion to their temperature. A person with 98.6° F body temperature will radiate more energy than an object at room temperature (70%deg; F). The PIR detector is activated when it detects an object in its field of view that differs from the ambient temperature in the room. Most PIR motion detectors are advanced enough to automatically adjust sensitivity to compensate for changing ambient temperatures. PIR motion detectors differ in their detection pattern and range but are always made up of a number of sensitive beams. Detection occurs when an object with a different IR energy than the ambient temperature moves across an active and inactive zone in the detection area.

MicroWave (MW):

  • Sends out microwave pulses and look for a frequency (Doppler) shift due to motion in the covered area. If the radio frequency wave hits a moving object, the frequency changes and the motion detector is activated. Microwave motion detectors by themselves would cause frequent false alarms as microwave energy penetrates most building material and will therefore “see” through walls and they are vulnerable to electrical interference. Therefore, you will normally only find microwave technology used in conjunction with PIR technology and they are more expensive.

Dual Technology Motion Sensors:

  • Motion sensors can have combined features in an attempt to reduce false alarms. For example, a passive infrared (PIR) sensor could be combined with a microwave sensor. Since each operates in different areas of the spectrum, and one is passive and one is active, Dual Technology motion sensors are not as likely as other types to cause false alarms, because in order for the alarm to be triggered, both sensors have to be tripped. However, this does not mean that they never cause false alarms.

Our most commonly installed motion detectors are passive infrared and are pet immune up to 55 lb. but have limited effectiveness if there are multiple pets in the room. Consult with one of our security professionals on what motion detection technology could be right for your home security needs.

Q: Why do my door contacts look different than on my previous system?
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A: Most door contacts operate using a transmitter affixed to the wall or door frame and a magnet stuck on to the top of the door itself. These operate by sending signals when the magnet separates from the transmitter. The downside to this method is that often times the magnets come loose throughout the life of a system and start to cause faulty alarm signals. Our door contacts are installed using either a plunger drilled directly into your door frame or magnets drilled into the door itself. This helps eliminate the potential for false signals being sent by poorly placed magnets and provides a more robust security solution for you and your family!